This post is a contribution from David Hamann. What distinguishes an entrepreneur from a financial analyst is that the entrepreneur tends to look outside the box, while the financial analyst looks inside the box (or sheets for that matter). However, that’s really just the stereotype.
According to Econsultancy, live chat offers 73% customer satisfaction level (the highest from all other customer service channels) as compared to email (61%) and phone (44%). If you’re wondering why your ecommerce business needs a live-chat feature, a study by BoldChat found that 79%
Even after the running wild with the term since 2010, marketers still sometimes scratch their heads when asked to explain “the truth about Growth Hacking”. So in order to help us all become more effective digital marketers, I will pose this simple question in return: what truth are yo